Frequently asked questions
What information does the certificate of authenticity include?
With each limited edition of any image that you buyon this website, I provide a certificate of authenticity in English and Spanish. It includes:
- artwork title
- my name
- a small image of the artwork
- information about the edition
- printing details: brand and model of paper, brand, and model of the printer, inks
- recommendations to protect the artwork,
- short information about the international copyright laws
- my contact details
This certificate is also printed using museum-quality paper (Canson Infinity) and I recommend keeping it attached on the back of the artwork or in a safe place.
Satin vs matte papers. Which one should use?
Unless you have a clear preference for one type of paper or the other, and depending on the lighting conditions, I suggest you select my recommendation for the paper.
You have more information under the Info menu, “durability”. If this is not enough to clarify the best option for you please contact me, I will be happy to help.
How are the artworks packed up?
I insure the artworks for delivery, and to date, there has no been any incident during transportation.
The artworks are packed up carefully to prevent any damage, following the best recommendations in the art market sector. If the artwork is too big or delicate, in addition I contract professional wrapping. Big frame artworks travel in a custom wood box.
If you are buying an unframed artwork, to frame it once you receive it, my recommendation is that you unpack it at the framing store, to prevent damages. Prints are very delicate.
My artwork appearence is not the exactly the same as on the screen. Why is that?
When you receive your artwork printed on museum-quality paper, you will probably think that it’s more spectacular than its digital version.
There is a widespread belief that just by keeping your screen calibrated your print should look the same as the picture on the computer. The screen indeed needs to be perfectly calibrated to edit and print, but the soft and hard copies will be always different because they are on different media, they have different properties and they transmit the light differently.
The appearance, colors, contrast, the depth of the blacks… will be change depending on the type and model of paper (matte or satin, baryta, platinum, edition…).
Some colors might mitigate while others might become more apparent. What is important is that the artist amends the digital image to achieve the appearance that he wants of the artwork printed on the selected paper.
What are the payment methods?
You can pay by card, by bank transfer or by Paypal, whatever suits you better.
Do you keep the customers' bank details?
I do not keep any bank detail from my customers.
How much is the shipping cost?
Once you add your artwork to the chart, you will be able to access to the check out page, and once you introduce your shipping address, the delivery cost will be shown. You will be able to cancel your purchase during these steps.
What company will deliver my artwork?
I work with MailBoxes. They offer professional service to wrap the artworks, and they insure them also. Depending on where the artwork is sent, Mailboxes selects FedEx, UPS, TNT, or other major delivery companies. They select the best company for each location to keep the shipping costs low, and the speed and reliability high.
What is the delivery time?
Please check the terms of service page to find this information.
What happens if I change of opinion after purchasing an artwork?
Please contact me as soon as possible. If the artwork has not been printed yet, a 100% return will be applied.
Given that the artwork is produced under demand, and due to the custom finishes of the limited editions (hand-signed, hand-numbered, etc.), it is not possible to offer a full return policy. But if you wish to return your artwork once produced, you will only be charged with the production costs. Prints are very delicate and I will destroy any return artwork to make sure quality that the impeccable quality of the artworks is uncompromised.
Do you take overseas assignments?
I am happy to travel overseas to perform special projects. Please send me an email explaining what you want and I will contact you.
Any other question?
It may be answered in the term of services page,
otherwise please send us an email we will answer you asap
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